Frequently Asked Questions

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Optical drive error on burning BD / DVD

FAQ ID:KB01800009 | Date: 2013/12/24

An error occurs while burning BD or DVD.

If below error occurs, your optical drive may have hardware trouble. Please troubleshooting for the drive.

EDIUS Disc Burner failed to communicate with the optical drive. Please confirm below points:
   1) Confirm that the drive is recognized in Windows Device Manager.
   2) Confirm that signal cable (SATA or USB) is connected tightly.
If there is no problem in the above, attempt to burn a disc with Windows disc burner to test the drive.

This error means that tracking servo error occurred in the optical drive. Attempt cleaning pick-up lens of
the drive and then re-try burning. If the problem still persists, your optical drive may be defect.



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