Frequently Asked Questions

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An error occurs while license activation / deactivation

FAQ ID:KB00300002 | Date: 2013/12/26

An error occurs while license activation / deactivation. How do I solve this problem?

Please confirm an error code with red frame and troubleshoot with referring the error code reference .

LicenseMgrErr.png

Error Code#15

  Summary EDIUS detected expired trial license.
  Cause 1.PC clock settings might be changed. This behavior is to protect from re-use trial after 31 days from 1st trial installation.
2.PC component parts much changed (e.g. CPU, motherboard, graphics card, hard disk).
3.OS has been upgraded or re-installed.
  Troubleshooting

None. Once either one in above is done, the trial license is expired and cannot be restored by backing to previous.

Error Code#29
Error Code#57C

Summary EDIUS failed to connect to the license server.
Cause 1.Your internet connection might not work properly.
2.Firewall or anti-virus might block the internet connection.

                              
Troubleshooting

Firstly, attempt to connect to the FlexNet portal site(http://activation1.grassvalley.com) with Internet Explorer. If you can see the log-on screen of the site, close it and then go to below for next troubleshooting.
3.Connection request might be denied by high load of the server.
1.Disable Windows Firewall and then activate or de-activate the license.
2.Disable real-time scan of anti-virus and then activate or de-activate.
If the error still appears or you cannot access to the portal site, attempt off-line activation or deactivation.
3.Re-try license activation / deactivation after several minutes.


Error Code#406D

Summary Entered serial number is invalid.
Cause Incorrect EDIUS serial number might be entered for activation or deactivation.
Troubleshooting Make sure that entered serial number matches to the number that is included to the product.


Error Code#40AE

Summary Entered serial number is not active

Cause

Entered serial number was not found in the license server.
Troubleshooting                              

Please confirm that entered serial number is correct. If entered number is correct, but the issue remains, please contact to your regional technical support along with your EDIUS serial number.

Error Code#411C

Summary No activated license is found in the license server while deactivating EDIUS license.
Cause Local ID file info may have a problem.
Troubleshooting

If you want to delete your EDIUS license from the license list, delete it with below  procedure:

1) Request returning the license to your regional GV tech support along with target serial number and product name.
2) Make sure that all other licenses have been deactivated (this will be required if another version of EDIUS has been activated).
3) Quit GV License Manager.
4) Start the Licnse Mgr with pressing [Ctrl] + [Shift] key via [Start] > [All Programs] > [GV License Manager].
5) Right-click the License Mgr icon then choose [License List].
6) Right-click the target license and then choose [Delete].

Error Code#4120

Summary All licenses already activated.
Cause All EDIUS licenses have been activated, but you tried further activation.
Troubleshooting Return activated license with GV License Manager. If you cannot do it by PC trouble (e.g. harddisk defect), request to return the license to your regional GV tech support.

Error Code#10001

Summary GV License Manager does not work properly.
Cause Component modules of to the License Manager might not be installed properly.
Troubleshooting

Quit GV License Manager and then re-run the EDIUS installer to re-install the license manager. GV License Manager is installed while EDIUS installation.
*Before re-installing EDIUS, make sure that the anti-virus real-time scanning has been turned off.

Error Code#10014

Summary GV License service is not running.
Cause GV License service is not running or service module file might not be installed.
Troubleshooting

Confirm FlexNet license service is running or not with below procedure:

1) Start Windows Task manager and then choose [Services] tab.
2) Confirm that FlexNet Licensing Service is listed with "Running" status.

If the service is not running, change the status to Running manually, and then attempt to activate the license with GV License Manager.
If the service is not listed, it might be failed to install. In this case, please uninstall and re-install EDIUS with disabling real-time scanning of anti-virus software.

Error Code#41D2

Summary Deactivation is proceeded over the limitation times.
Cause

EDIUS has limitation times per one month for deactivation. Further deactivation is proceeded. Deactivation request is being locked.

Troubleshooting

Contacct to your regional GV tech support.

Error Code#522

Summary Response.xml file is failed to register.
Cause

GV License Manager failed to register response.xml file during off-line activation or deactivation process.

Troubleshooting

1.Please re-run "EDIUSActivation.exe" to re-generate Response.xml file.
2.Delete the Trusted Storage file with below procedure and then re-try off-line activation.

1) If there is another license which is running properly, deactivate it.
2) Quit GV License Manager.
3) Back up both GVKK_xxxxxxxx_tsf.data and GVKK_xxxxxxxx_tsf.data_backup.001 in C:\ProgramData\FLEXnet folder.
4) Start GV License Manager and then re-try off-line activation.

Error Code#51F

Same as Error code #522. Response.xml file is failed to register.

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