EDIUS Frequently Asked Questions (FAQ) > License
FAQ ID：KB00300002 | Date： 2013/12/26
Please confirm an error code with red frame and troubleshoot with referring the error code reference .
|Summary||EDIUS detected expired trial license.|
|Cause||1.PC clock settings might be changed. This behavior is to protect from re-use trial after 31 days from 1st trial installation.
2.PC component parts much changed (e.g. CPU, motherboard, graphics card, hard disk).
3.OS has been upgraded or re-installed.
None. Once either one in above is done, the trial license is expired and cannot be restored by backing to previous.
|Summary||EDIUS failed to connect to the license server.|
|Cause||1.Your internet connection might not work properly.
2.Firewall or anti-virus might block the internet connection.
Firstly, attempt to connect to the FlexNet portal site(http://activation1.grassvalley.com) with Internet Explorer. If you can see the log-on screen of the site, close it and then go to below for next troubleshooting.
|Summary||Entered serial number is invalid.|
|Cause||Incorrect EDIUS serial number might be entered for activation or deactivation.|
|Troubleshooting||Make sure that entered serial number matches to the number that is included to the product.|
|Summary||Entered serial number is not active|
|Entered serial number was not found in the license server.|
Please confirm that entered serial number is correct. If entered number is correct, but the issue remains, please contact to your regional technical support along with your EDIUS serial number.
|Summary||No activated license is found in the license server while deactivating EDIUS license.|
|Cause||Local ID file info may have a problem.|
If you want to delete your EDIUS license from the license list, delete it with below procedure:
1) Request returning the license to your regional GV tech support along with target serial number and product name.
|Summary||All licenses already activated.|
|Cause||All EDIUS licenses have been activated, but you tried further activation.|
|Troubleshooting||Return activated license with GV License Manager. If you cannot do it by PC trouble (e.g. harddisk defect), request to return the license to your regional GV tech support.|
|Summary||GV License Manager does not work properly.|
|Cause||Component modules of to the License Manager might not be installed properly.|
Quit GV License Manager and then re-run the EDIUS installer to re-install the license manager. GV License Manager is installed while EDIUS installation.
|Summary||GV License service is not running.|
|Cause||GV License service is not running or service module file might not be installed.|
Confirm FlexNet license service is running or not with below procedure:
1) Start Windows Task manager and then choose [Services] tab.
If the service is not running, change the status to Running manually, and then attempt to activate the license with GV License Manager.
|Summary||Deactivation is proceeded over the limitation times.|
EDIUS has limitation times per one month for deactivation. Further deactivation is proceeded. Deactivation request is being locked.
Contacct to your regional GV tech support.
|Summary||Response.xml file is failed to register.|
GV License Manager failed to register response.xml file during off-line activation or deactivation process.
1.Please re-run "EDIUSActivation.exe" to re-generate Response.xml file.
1) If there is another license which is running properly, deactivate it.
|Same as Error code #522. Response.xml file is failed to register.|