Frequently Asked Questions

  • EDIUS Pro 9
  • EDIUS Workgroup 9
  • Installation

.NET Framework installation fails

FAQ ID:KB00500010 | Date: 2017/11/01

Microsoft .NET Framework installation failed error appears while EDIUS or Mync installation. How do I solve the problem?

.NET Framework 4.7 installation is proceeded while installing EDIUS or Mync. If an error is returned from .NET Framework installer to EDIUS or Mync installer, "Microsoft .NET Framework installation failed" error may appear.

Try following troubleshooting:

  1. Obtain the latest update from Windows Update.
  2. Confirm that the PC can connect to an internet (only Mync)
  3. Confirm that the system drive has 10GB or more free disk space

If the problem still remains, send .NET Framework installation log file to our technical support.

How to gather the log file

  1. Open C:\Users\[USER NAME]\AppData\Local\Temp folder in File explorer.
  2. Gather following file (file name is different due to your product)

EDIUS 9: EDIUS_9_[YYYYMMDDHHMMSS]_xxx_NetFx47Redist.log.html
Mync: Mync_[YYYYMMDDHHMMSS]_xxx_NetFx47Web.log.html

*Due to logged error, we may ask you to contact to Microsoft or OS support vendor to resolve .NET Framework installation problem.

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