EDIUS freezing / crashing
- Others
EDIUS freezing / crashing
FAQ ID:KB01300006 | Date:2013/12/25
Here are some General Performance tips for EDIUS to help minimize hangs and crashes.
1. Minimize all other programs with MSCONFIG
1) Click the start button and type MSCONFIG into the search prompt and press enter key.
2) This starts “System configuration Utility”, select the SERVICES Tab.
3) Click the “Hide all Microsoft Services” checkbox in the lower left corner.
4) Click on the DISABLE ALL Button.
5) Go through the services list and re-enable anything you think is Critical.
Edius Critical: Flexnet Licensing Service, Flexnet Licensing Service 64
Edius Elite K2: Flexnet Licensing Service, Flexnet Licensing Service 64, CvfsPM, Grass Valley K2 Config, Product Frame Discovery Agent
PLEASE NOTE: If you do not see all these services, that may be OK. However any that you DO see should be re-checkboxed.
6) For Windows 7, Click on the STARTUP Tab. For Windows 8 see note below.
7) Click the Disable ALL, Find the “EDIUS” entry and re-enable.
8) Re-enable anything you think is Critical.
9) Restart Windows.
*For Windows 8, you will need to start the TaskMgr application. Select the Startup tab and individually de-select each entry.
2. Disabling Anti-Virus
Generally, Anti-virus should be DISABLED while editing. However some IT depts will not allow this. To help with the issue, below are the following directories that you should exclude from “Active scans” (These are scans that run through all files on a HDD typically in a scheduled manner) and “Real Time” (These are memory scans and File acess scans that happen in realtime)scans.
This is a required directory to be Excluded, including any subdirectory. Depending on Operating system and which version of edius is installed you may not have all these directories, but any that are found should be excluded.
C:Program FilesGrass Valley
C:Program Files (x86)Grass Valley
*Excluding EDIUS project folder may also be helpful to improve the performance.
3. Updating drivers
All drivers should be updated to their latest versions. Please reference the manufacturer of your PC to verify you have all the latest drivers.
4. Updating BIOS
Your BIOS should be the latest version available. Please check with the manufacturer of your PC or motherboard for assistance checking/updating.
5. Disabling Power Management
Make sure the system power managements are disabled, including network ports, USB ports, HDD, video cards, etc.
MENU
- About EDIUS
- License
- 0x800CE1A error appears when validating the license
- Upgrade EDIUS license from Trial to Product license
- Activate EDIUS / Mync license manually
- How to identify the license being activated?
- Deactivate license by manipulating GV License Manager
- Activate / deactivate license in off-line mode
- An error occurs while license activation / deactivation
- Automatically find out floating license server doesn't work
- License activation / deactivation fails in older version of EDIUS
- Check accessibility to Flexera and eID in Windows 11
- Specification
- Display adaptor does not appear in system settings
- EDIUS 9 supported file formats
- Different versions of EDIUS on the same PC
- EDIUS X supported file formats
- Functional differences between EDIUS X Pro and Workgroup
- EDIUS X proxy clip improvement
- Notes on upgrading to EDIUS X
- EDIUS project file compatibility
- Windows 11 compatible information
- EDIUS X system requirements
- Installation
- Display adaptor does not appear in system settings
- EDIUS 9 supported file formats
- .NET Framework installation fails
- Windows Defender SmartScreen prevents running EDIUS installer
- Simultaneous use of multiple EDIUS in same PC
- EDIUS asks specifying file location while uninstalling or upgrading
- Steps to install EDIUS
- Replace EDIUS license to new PC
- Stopping GVRender Engine when installing third party plug-in
- EDIUS X: Reset EDIUS Hub
- Starting-up
- View
- Project Settings
- Clip
- Long duration clip placed onto the timeline
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- Cannot load .CR3 clip in EDIUS
- Can I edit a clip shot by 360 degree camera ?
- EDIUS becomes unstable with 11th Gen Intel Processor and NVIDIA GPU
- EDIUS may freeze while decoding H.264 or 265 clip on 12th Gen Intel Core processor
- EDIUS rejects loading a file
- EDIUS shows a footage with incorrect alpha channel
- Use GPU acceleration for decode / encode
- EDIUS rejects loading several type of QuickTime files
- Import / Capture
- How to use the Input Preset menu
- Captured clip is split into multiple clips
- Can my EDIUS Projects be opened by other versions of EDIUS?
- EDIUS / Mync is unable to load HEIF file
- EDIUS / Mync is unable to load HEIC file
- EDIUS cannot import a DVD
- Create capture device preset
- Generic troubleshooting for issue of capture via video I/O hardware
- Operation
- Clips are off-line in EDIUS project when loading project on another client
- Video scope does not work in EDIUS 9
- Can my EDIUS Projects be opened by other versions of EDIUS?
- EDIUS proxy clip compatibility
- "No hardware for EDIUS found" appears and voice over fails to start
- Keyboard shortcut to delete all filters doesn't work
- Mask effect 'Multi' button does not appear
- Playback stutters or stops
- Batch file conversion menu is inactive in the Bin
- Windows Media Video exporter disappears in Bin batch file conversion
- Effect
- Cannot apply a clip transition
- Cannot use GPUfx transitions
- EDIUS 8: Supported third party effect plug-in
- EDIUS X: Compatible third party effect plug-in
- Third party plug-in compatibility between of EDIUS versions
- Third party effect plug-in doesn't appear in the effect tree
- Cannot apply a clip transition or audio cross fade
- EDIUS 9: Compatible third party effect plug-in
- Title
- Audio
- Export
- Maximum number of chapters for Blu-ray disc or DVD
- EDIUS unable to print to tape
- "Not implemented" error appears while exporting to XAVC S
- An error appears when printing to H.265 clip on EDIUS 9
- How to export XDCAM MXF single clip in EDIUS 9?
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- Alpha channel is lost in a clip printed by EDIUS
- MP3 audio exporter doesn't appear
- Different size title text appears in exported file
- File export dialog doesn't appear
- Hardware
- Third party video hardware tested with EDIUS X
- Third party video hardware tested with EDIUS 9
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
- Use video hardware while inactive of EDIUS
- How to setup third party video hardware?
- Warning LED is flashing in Storm 3G Elite I/O box
- Not light on Power LED in Storm 3G Elite I/O box
- PCIe Linked LED is flashing in Storm 3G Elite I/O box
- Storm 3G Elite Voice Over doesn't work
- Others
- User Settings
- eID (EDIUS ID)
- Environment Settings
- Editing Configuration
- Disc Burner
- EDIUS All
- Can my EDIUS Projects be opened by other versions of EDIUS?
- Creating project presets
- Mask effect 'Multi' button does not appear
- EDIUS project file compatibility
- Can I edit a clip shot by 360 degree camera ?
- Alpha channel is lost in a clip printed by EDIUS
- Taking over the settings on upgrading EDIUS
- How to identify the license being activated?
- Start editing video
- Activate / deactivate license in off-line mode
- EDIUS Elite 7
- EDIUS Neo 3.5
- EDIUS Pro 7
- EDIUS Pro 8
- Functional differences between EDIUS Pro 8 and Pro 7
- EDIUS 8: Supported third party effect plug-in
- Display adaptor does not appear in system settings
- I cannot create eID (EDIUS ID)
- Want to use another eID
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS / Mync is unable to load HEIC file
- EDIUS may freeze while decoding H.264 or 265 clip on 12th Gen Intel Core processor
- EDIUS Pro 9
- Video scope does not work in EDIUS 9
- An error appears when printing to H.265 clip on EDIUS 9
- EDIUS 9 supported file formats
- Want to use another eID
- Windows Defender SmartScreen prevents running EDIUS installer
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- Color belt appears on video monitor connected to AJA hardware
- EDIUS Workgroup 8
- EDIUS 8: Supported third party effect plug-in
- Display adaptor does not appear in system settings
- I cannot create eID (EDIUS ID)
- Want to use another eID
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS / Mync is unable to load HEIC file
- EDIUS may freeze while decoding H.264 or 265 clip on 12th Gen Intel Core processor
- EDIUS Workgroup 9
- Video scope does not work in EDIUS 9
- An error appears when printing to H.265 clip on EDIUS 9
- How to export XDCAM MXF single clip in EDIUS 9?
- EDIUS 9 supported file formats
- Want to use another eID
- Windows Defender SmartScreen prevents running EDIUS installer
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS X Pro
- Can I try EDIUS X ?
- Windows Defender SmartScreen prevents running EDIUS installer
- EDIUS proxy clip compatibility
- EDIUS X proxy clip improvement
- Titler Pro clip becomes offline in EDIUS X timeline
- Error starting EDIUS X, Failed to communicate with the service
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS X Workgroup
- Can I try EDIUS X ?
- Windows Defender SmartScreen prevents running EDIUS installer
- EDIUS proxy clip compatibility
- EDIUS X proxy clip improvement
- Titler Pro clip becomes offline in EDIUS X timeline
- Error starting EDIUS X, Failed to communicate with the service
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- FAQ Archives
- HDV/DV tape I/O does not work
- Preparation for HDV/DV tape I/O
- Unable to import / export still images
- Help cannot be opened
- Help menu does not appear
- About After Effects Plug-in Bridge support
- EDIUS 8 / 7: How to setup 3rd party hardware?
- EDIUS 8 3rd party hardware support
- EDIUS 7 3rd party hardware support
- System Specification Guidelines for Editing 4K Content
- Rendering
- Settings