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An error occurs while license activation / deactivation

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An error occurs while license activation / deactivation

FAQ ID:KB00300002 | Date:2013/12/26

An error occurs while license activation / deactivation. How do I solve this problem?

Confirm an error code with red frame and troubleshoot with referring the error code reference .

LicenseMgrErr.png

Error Code#15

Summary Detected expired license
Cause

1) PC clock settings might be changed. This behavior is to protect from re-use trial after 31 days from 1st trial installation.
2) PC component parts much changed (e.g. CPU, motherboard, graphics card, hard disk).
3) 
OS has been upgraded or re-installed.

Troubleshooting None. Once either one in above is done, the trial license is expired and cannot be restored by backing to previous.

 

Error Code#29
Error Code#57C

Summary EDIUS failed to connect to the license server
Cause

1.Your internet connection might not work properly.
2.Firewall or anti-virus might block the internet connection.

Troubleshooting

Firstly, attempt to connect to the FlexNet portal site(http://activation1.grassvalley.com) with Internet Explorer. If you can see the log-on screen of the site, close it and then go to below for next troubleshooting.

1) Turn off Windows Firewall and then activate or de-activate the license.
2) Disable real-time scan of anti-virus and then activate or de-activate.
If the error still appears or you cannot access to the portal site, attempt off-line activation or deactivation.
3) Re-try license activation / deactivation after several minutes.


Error Code#406D

Summary Entered serial number is invalid
Cause

Incorrect EDIUS serial number might be entered for activation or deactivation.

Troubleshooting Make sure that entered serial number matches to the number that is included to the product.


Error Code#40AE

Summary Entered serial number is not active
Cause

Entered serial number was not found in the license server

Troubleshooting Confirm that entered serial number is correct. If entered number is correct, but the issue remains, please contact to your regional technical support along with your EDIUS serial number.

 

Error Code#411C

Summary No activated license is found in the license server while deactivating EDIUS license
Cause

Local ID file info might have a problem

Troubleshooting

If you want to delete your EDIUS license from the license list, delete it with below  procedure:

1) Request returning the license to your regional GV tech support along with target serial number and product name
2) Make sure that all other licenses have been deactivated (this will be required if another version of EDIUS has been activated)
3) In Windows Task Tray, right-click on GV License Manager icon then choose [Exit] to quit GV License Manager
4) Choose [Start] >  [GV License Manager] whilst pressing [Ctrl] + [Shift] key  
5) Right-click on GV License Manager icon then choose [License List]
6) Right-click the target license and then choose [Delete]
7) Quit GV License Manager (same step as #3)
8) Choose [Start] >  [GV License Manager] to restart GV License Manager
9) Retry license activation

 

Error Code#4120

Summary All licenses already activated
Cause

All EDIUS licenses have been activated, but you tried further activation.

EDIUS allows to activate up to two licenses per one serial number, but you might try further activation

Troubleshooting Return activated license in GV License Manager. If you cannot do it by PC trouble (e.g. harddisk defect), request to return the license to your regional GV tech support.

 

Error Code#10001

Summary GV License Manager does not work properly
Cause

Component modules of to the License Manager might not be installed properly

Troubleshooting Quit GV License Manager and then re-run the EDIUS installer to re-install the license manager. GV License Manager is installed while EDIUS installation.
*Before re-installing EDIUS, make sure that the anti-virus real-time scanning has been turned off.

 

Error Code#10014

Summary GV License service is not running
Cause

GV License service is not running or service module file might not be installed

Troubleshooting

Confirm if FlexNet license service is running by following steps:

1) Run Windows Task Manager then go to [Services]
2) Confirm if FlexNet Licensing Service 64 has Running status

If the service doesn’t have Running status, right-click on the service then choose [Start]
If the service is not listed, it might be failed to install. In this case, please uninstall and re-install EDIUS, Mync and GV License Manager with turning off real-time scanning of anti-virus software.

 

Error Code#41D2

Summary Deactivation is proceeded over the limitation times
Cause

EDIUS has limitation times per one month for deactivation. Further deactivation is proceeded. Deactivation request is being locked

Troubleshooting Contact to your regional GV tech support

 

Error Code#51F
Error Code#522

Summary Key file registration failed
Cause

GV License Manager failed to register response.key file during off-line activation or deactivation process

Troubleshooting

Run GVActivation.exe (or GVDeactivation.exe) to re-generate key file then try to register it. If this is not helpful for license activation, Follow the steps:

1) If there is another license which is running properly, deactivate it
2) In Windows Task Tray, right-click on GV License Manager icon then choose [Exit] to quit GV License Manager
3) Back up both GVKK_xxxxxxxx_tsf.data and GVKK_xxxxxxxx_tsf.data_backup.001 in C:\ProgramData\FLEXnet folder
4) Start GV License Manager from Start > Grass Valley > GV License Manager
5) Activate the license


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