An error occurs when logging into eID (EDIUS ID)

FAQ ID：KB00600002 | Date：2015/06/27

An error occurs when I log into eID (EDIUS ID) to start EDIUS. How do I solve it?

Please confirm the error message.

Error	The application is not installed correctly. Please re-install the application.
Cause	Registry entry of eID server information might be incorrect.
Solution	Uninstall and re-install EDIUS (License deactivation and re-activation is not required).

Error	The PC clock is not correct. Please check your PC clock.
Cause	The PC clock might be out of sync.
Solution	Check and adjust the PC clock.

Error	Internet access is required to use this version. Please connect this system to the internet.
Cause	60 days have been passed since the last internet connection for the eID. Or, failed to connect to internet when starting EDIUS Trial.
Solution	Connect PC to internet then restart EDIUS.

Error	The license is invalid. Please contact Technical Support.
Cause	The validation check for the EDIUS license might have failed. Or, the associated EDIUS license might have expired in Flexera.
Solution	Grass Valley to confirm activated license status using the Flexera console.

Error	Web authorization required. This application will stop working in 60 days if there is no web authorization. Please connect this system to the web. (warning message)
Cause	PC has not been connected to the internet for more than 30 days.
Solution	Connect PC to the Internet then launch EDIUS. If this is done after 60 days have passed, you will be required to repeat the Flexera license activation process.

I forgot password
If you forgot the password, visit eID web site then click “Forgot password?” link to reset the password.

I forgot email address
If you forgot e-mail address, contact Grass Valley technical support along with your EDIUS serial number.