Troubleshooting

The following explains why certain errors or issues occur, and how to resolve them.

An error occurs when starting EDIUS

Perform the following troubleshooting steps if [Please check the status of the network and remaining number of licenses on the server.] is displayed when starting EDIUS.

Confirm floating license usage

There may not be enough floating licenses available.

Confirm license usage. If there are not enough licenses available, a license will need to be deactivated by returning it to the server.

1) Start up GV License Manager (Server Mode) on the server computer.

2) Click [Open license server in browser].

  • The server console is displayed in the web browser.

3) In the server console, confirm the number of licenses in use for [EDIUS 11 Workgroup].

  • The number in parentheses displayed to the right of the number of licenses in use is the total number of activated licenses.

  • If the number of licenses in use is equal to the total number of activated licenses, then there are no more licenses available for use and EDIUS cannot be started up.

4) Click the [Hosts] link for [EDIUS 11 Workgroup].

  • The names of EDIUS clients currently using licenses are displayed. Exit EDIUS on an EDIUS client, and return the license to the server.

5) Start up EDIUS on the EDIUS client.

  • Use the license that was deactivated, and start EDIUS.

Confirm service operation status

Check Windows Task Manager and confirm that the following services are running.

  • FlexNet Licensing Service 64

  • GVLicenseServer

1) Confirm service operation status on the server computer.

2) Confirm that GV License Manager (Server Mode) has been started up on the server computer, and then start up EDIUS on the EDIUS client.

Some EDIUS functions are unavailable

When using EDIUS on an EDIUS client, it must remain connected to the floating license server. If it becomes disconnected for 15 minutes or longer, the following functions will be disabled in EDIUS:

  • Export to file

  • Batch export

  • Write to disc

  • Use of Quick Titler

Perform the following troubleshooting steps if these functions are disabled in EDIUS. Any disabled functions will be enabled once the EDIUS client reconnects to the floating license server.

  • If the issue is not resolved even after troubleshooting, confirm the following and then contact Grass Valley technical support.

    • Can the server console be opened from a web browser on the server computer?

    • Click the [Hosts] link for [EDIUS 11 Workgroup] in the server console. Is the name of the applicable EDIUS client name displayed?

Restart GV License Manager on the EDIUS client

Restart GV License Manager on the EDIUS client.

1) Save a project on the EDIUS client, and exit EDIUS.

2) Check GV Job Monitor to confirm that there are no jobs that are ongoing or in standby.

  • If there are any jobs that are ongoing or in standby, either wait for the jobs to finish or cancel the jobs.

    GV Job Monitor can be used to cancel multiple jobs at once.

3) Right-click the GV License Manager icon in the notification area on the task bar, and click [Exit].

  • Exit GV License Manager.

4) Display the Windows start menu, and click [Grass Valley] → [GV License Manager].

  • GV License Manager starts.

5) Start up EDIUS on the EDIUS client.

Restart the server computer

Restart the server computer operating as the floating license server.

1) Restart the server computer.

An error occurs when activating or deactivating a floating license

If an error occurs when activating or deactivating a floating license, an error code will be displayed.

The steps used for troubleshooting will vary depending on the error code. For details, access the following URL.

https://www.ediusworld.com/support/faq/5080.html

I forgot the administration console password

If you forget the administration console password, modify the configuration file to initialize the password.

Before initializing the password, confirm the following on all EDIUS clients:

  • There are no jobs that are ongoing or in standby

  • EDIUS is not running

Initialize the password

Initialize the administration console password on the server computer.

After initializing the password, restart the server computer, and then use the server console to change the password.

1) Use an account with administrative privileges to sign in to the server computer.

2) Start up a text editor.

3) Open the following folder on the explorer.

  • C:\Program Files\Grass Valley\Floating License Server\conf

4) Drag and drop server.xml to the text editor.

5) Search for “<accesscontrol” and change the following two values (underlined).

  • Change these values as follows:

Before

After

password="{ENCRYPTEDPASSWORD}"

password="admin"

passwordExpired="false"

passwordExpired="true"

6) Confirm that the two values have been changed as follows.

7) Using the text editor, overwrite the file.

8) Restart the server computer.

9) Use the server console to reset the administrator password.

The password cannot be initialized

If the password cannot be initialized, a required service may not be running.

Check Windows Task Manager and confirm that the following services are running.

  • FlexNet Licensing Service 64

  • GVLicenseServer

1) Confirm service operation status on the server computer.

2) Perform steps 8) to 9) in Initialize the password .

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