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An error occurs while license activation / deactivation

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An error occurs while license activation / deactivation

FAQ ID:000024325 | Date:2022/01/27

An error occurs while license activation / deactivation. How do I solve this problem?

Confirm an error code with red frame and troubleshoot with referring the error code reference .

LicenseMgrErr.png

Error Code#15

Summary Detected expired license
Cause

1) PC clock settings might be changed. This behavior is to protect from re-use trial after 31 days from 1st trial installation.
2) PC component parts much changed (e.g. CPU, motherboard, graphics card, hard disk).
3) 
OS has been upgraded or re-installed.

Troubleshooting None. Once either one in above is done, the trial license is expired and cannot be restored by backing to previous.

 

Error Code#10014

Summary GV License service is not running
Cause

GV License service is not running or service module file might not be installed

Troubleshooting

Confirm if FlexNet license service is running by following steps:

1) Run Windows Task Manager then go to [Services]
2) Confirm if FlexNet Licensing Service 64 has Running status

If the service doesn’t have Running status, right-click on the service then choose [Start]
If the service is not listed, it might be failed to install. In this case, follow below steps:

1) From Apps & features, uninstall EDIUS, Mync and GV License Manager with unticking “Deactivate license” option
2) Be sure that anti-virus or real-time scanning turned off
3) Run EDIUS installer

After above, try to activate EDIUS license

 

Error Code#11787

Summary No available network adapter found
Cause

Network adapter that GV License Manager can use is not running 

Troubleshooting

GV License Manager only supports built-in or PCI-e ethernet adapter USB adapter cannot be used for license validation

Use built-in or PCI-e ethernet adapter

 

Error Code#29
Error Code#57C

Summary EDIUS failed to connect to the license server
Cause

1.Your internet connection might not work properly.
2.Firewall or anti-virus might block the internet connection.

Troubleshooting

Firstly, attempt to connect to the FlexNet portal site(https://activation1.grassvalley.com) with Internet Explorer. If you can see the log-on screen of the site, close it and then go to below for next troubleshooting.

1) Turn off Windows Firewall and then activate or de-activate the license.
2) Disable real-time scan of anti-virus and then activate or de-activate.
If the error still appears or you cannot access to the portal site, attempt off-line activation or deactivation.
3) Re-try license activation / deactivation after several minutes.


Error Code#406D

Summary Entered serial number is invalid
Cause

Incorrect EDIUS serial number might be entered for activation or deactivation.

Troubleshooting Make sure that entered serial number matches to the number that is included to the product.


Error Code#40AE

Summary Entered serial number is not active
Cause

Entered serial number was not found in the license server

Troubleshooting

Confirm that entered serial number is correct. If entered number is correct, but the issue remains, please contact to your regional technical support along with your EDIUS serial number.

Regarding entering invalid character or number, click here more details

 

Error Code#411C

Summary No activated license is found in the license server while deactivating EDIUS license
Cause

Local ID file info might have a problem

Troubleshooting

If you want to delete your EDIUS license from the license list, delete it with below  procedure:

1) Request returning the license to your regional GV tech support along with target serial number and product name
2) Make sure that all other licenses have been deactivated (this will be required if another version of EDIUS has been activated)
3) In Windows Task Tray, right-click on GV License Manager icon then choose [Exit] to quit GV License Manager
4) Choose [Start] >  [GV License Manager] whilst pressing [Ctrl] + [Shift] key  
5) Right-click on GV License Manager icon then choose [License List]
6) Right-click the target license and then choose [Delete]
7) Quit GV License Manager (same step as #3)
8) Choose [Start] >  [GV License Manager] to restart GV License Manager
9) Retry license activation

 

Error Code#4120

Summary All licenses already activated
Cause

All EDIUS licenses have been activated, but you tried further activation.

EDIUS allows to activate up to two licenses per one serial number, but you might try further activation

Troubleshooting Return activated license in GV License Manager. If you cannot do it by PC trouble (e.g. harddisk defect), request to return the license to your regional GV tech support.

 

Error Code#41D2

Summary Deactivation is proceeded exceeds of allowed deactivation terms
Cause

GV License manager allows to deactivate the license up to two times per one month. License deactivation tried exceeds this number.

Troubleshooting

Contact to your regional support along with EDIUS serial number

 

Error Code#4245

Summary Invalid on-line deactivation tried
Cause

User tried on-line deactivation for the license that has been activated in off-line mode

Troubleshooting Deactivate the license in off-line mode. License activation / deactivation must be done in same mode.

 

Error Code#47000

Summary This version has already been tried
Cause

Entered serial number is EDIUS Trial Version that has already been tried.

Troubleshooting None. EDIUS Trial Version allows to activate only one time.

 

 


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