An error occurs while license activation / deactivation
- License
An error occurs while license activation / deactivation
FAQ ID:000024325 | Date:2022/01/27
Confirm an error code with red frame and troubleshoot with referring the error code reference .
Error Code#15
Summary | Detected expired license |
Cause |
1) PC clock settings might be changed. This behavior is to protect from re-use trial after 31 days from 1st trial installation. |
Troubleshooting | None. Once either one in above is done, the trial license is expired and cannot be restored by backing to previous. |
Error Code#10014
Summary | GV License service is not running |
Cause |
GV License service is not running or service module file might not be installed |
Troubleshooting |
Confirm if FlexNet license service is running by following steps: 1) Run Windows Task Manager then go to [Services] If the service doesn’t have Running status, right-click on the service then choose [Start] 1) From Apps & features, uninstall EDIUS, Mync and GV License Manager with unticking “Deactivate license” option After above, try to activate EDIUS license |
Error Code#11787
Summary | No available network adapter found |
Cause |
Network adapter that GV License Manager can use is not running |
Troubleshooting |
GV License Manager only supports built-in or PCI-e ethernet adapter USB adapter cannot be used for license validation Use built-in or PCI-e ethernet adapter |
Error Code#29
Error Code#57C
Summary | EDIUS failed to connect to the license server |
Cause |
1.Your internet connection might not work properly. |
Troubleshooting |
Firstly, attempt to connect to the FlexNet portal site(https://activation1.grassvalley.com) with Internet Explorer. If you can see the log-on screen of the site, close it and then go to below for next troubleshooting. 1) Turn off Windows Firewall and then activate or de-activate the license. |
Error Code#406D
Summary | Entered serial number is invalid |
Cause |
Incorrect EDIUS serial number might be entered for activation or deactivation. |
Troubleshooting | Make sure that entered serial number matches to the number that is included to the product. |
Error Code#40AE
Summary | Entered serial number is not active |
Cause |
Entered serial number was not found in the license server |
Troubleshooting |
Confirm that entered serial number is correct. If entered number is correct, but the issue remains, please contact to your regional technical support along with your EDIUS serial number. Regarding entering invalid character or number, click here more details |
Error Code#411C
Summary | No activated license is found in the license server while deactivating EDIUS license |
Cause |
Local ID file info might have a problem |
Troubleshooting |
If you want to delete your EDIUS license from the license list, delete it with below procedure: 1) Request returning the license to your regional GV tech support along with target serial number and product name |
Error Code#4120
Summary | All licenses already activated |
Cause |
All EDIUS licenses have been activated, but you tried further activation. EDIUS allows to activate up to two licenses per one serial number, but you might try further activation |
Troubleshooting | Return activated license in GV License Manager. If you cannot do it by PC trouble (e.g. harddisk defect), request to return the license to your regional GV tech support. |
Error Code#41D2
Summary | Deactivation is proceeded exceeds of allowed deactivation terms |
Cause |
GV License manager allows to deactivate the license up to two times per one month. License deactivation tried exceeds this number. |
Troubleshooting |
Contact to your regional support along with EDIUS serial number |
Error Code#4245
Summary | Invalid on-line deactivation tried |
Cause |
User tried on-line deactivation for the license that has been activated in off-line mode |
Troubleshooting | Deactivate the license in off-line mode. License activation / deactivation must be done in same mode. |
Error Code#47000
Summary | This version has already been tried |
Cause |
Entered serial number is EDIUS Trial Version that has already been tried. |
Troubleshooting | None. EDIUS Trial Version allows to activate only one time. |
MENU
- About EDIUS
- License
- 0x800CE1A error appears when validating the license
- Upgrade EDIUS license from Trial to Product license
- Activate EDIUS / Mync license manually
- How to identify the license being activated?
- Deactivate license by manipulating GV License Manager
- Activate / deactivate license in off-line mode
- An error occurs while license activation / deactivation
- Automatically find out floating license server doesn't work
- License activation / deactivation fails in older version of EDIUS
- Check accessibility to Flexera and eID in Windows 11
- Specification
- Display adaptor does not appear in system settings
- EDIUS 9 supported file formats
- Different versions of EDIUS on the same PC
- EDIUS X supported file formats
- Functional differences between EDIUS X Pro and Workgroup
- EDIUS X proxy clip improvement
- Notes on upgrading to EDIUS X
- EDIUS project file compatibility
- Windows 11 compatible information
- EDIUS X system requirements
- Installation
- Display adaptor does not appear in system settings
- EDIUS 9 supported file formats
- An error occurs while EDIUS installation
- .NET Framework installation fails
- Windows Defender SmartScreen prevents running EDIUS installer
- Simultaneous use of multiple EDIUS in same PC
- EDIUS asks specifying file location while uninstalling or upgrading
- Steps to install EDIUS
- Replace EDIUS license to new PC
- Stopping GVRender Engine when installing third party plug-in
- Starting-up
- View
- Project Settings
- Clip
- Long duration clip placed onto the timeline
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- Cannot load .CR3 clip in EDIUS
- Can I edit a clip shot by 360 degree camera ?
- EDIUS becomes unstable with 11th Gen Intel Processor and NVIDIA GPU
- EDIUS may freeze while decoding H.264 or 265 clip on 12th Gen Intel Core processor
- EDIUS rejects loading a file
- EDIUS shows a footage with incorrect alpha channel
- EDIUS rejects loading several type of QuickTime files
- Placed clip has long duration unexpectedly
- Import / Capture
- How to use the Input Preset menu
- Captured clip is split into multiple clips
- Can my EDIUS Projects be opened by other versions of EDIUS?
- EDIUS / Mync is unable to load HEIF file
- EDIUS / Mync is unable to load HEIC file
- EDIUS cannot import a DVD
- Create capture device preset
- Generic troubleshooting for issue of capture via video I/O hardware
- Operation
- Clips are off-line in EDIUS project when loading project on another client
- Video scope does not work in EDIUS 9
- Can my EDIUS Projects be opened by other versions of EDIUS?
- EDIUS proxy clip compatibility
- "No hardware for EDIUS found" appears and voice over fails to start
- Keyboard shortcut to delete all filters doesn't work
- Mask effect 'Multi' button does not appear
- Playback stutters or stops
- Batch file conversion menu is inactive in the Bin
- Windows Media Video exporter disappears in Bin batch file conversion
- Effect
- Cannot apply a clip transition
- Cannot use GPUfx transitions
- EDIUS 8: Supported third party effect plug-in
- EDIUS X: Compatible third party effect plug-in
- Third party plug-in compatibility between of EDIUS versions
- Third party effect plug-in doesn't appear in the effect tree
- Cannot apply a clip transition or audio cross fade
- EDIUS 9: Compatible third party effect plug-in
- Title
- Audio
- Export
- Maximum number of chapters for Blu-ray disc or DVD
- Saving a still image with selecting destination and format
- EDIUS unable to print to tape
- "Not implemented" error appears while exporting to XAVC S
- An error appears when printing to H.265 clip on EDIUS 9
- How to export XDCAM MXF single clip in EDIUS 9?
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- Alpha channel is lost in a clip printed by EDIUS
- MP3 audio exporter doesn't appear
- Different size title text appears in exported file
- Hardware
- Third party video hardware tested with EDIUS X
- Third party video hardware tested with EDIUS 9
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
- Use video hardware while inactive of EDIUS
- How to setup third party video hardware?
- Warning LED is flashing in Storm 3G Elite I/O box
- Not light on Power LED in Storm 3G Elite I/O box
- PCIe Linked LED is flashing in Storm 3G Elite I/O box
- Others
- User Settings
- eID (EDIUS ID)
- Environment Settings
- Editing Configuration
- Disc Burner
- EDIUS All
- Saving a still image with selecting destination and format
- Can my EDIUS Projects be opened by other versions of EDIUS?
- "No hardware for EDIUS found" appears and voice over fails to start
- Setting project folder
- Creating project presets
- Mask effect 'Multi' button does not appear
- EDIUS project file compatibility
- Can I edit a clip shot by 360 degree camera ?
- Alpha channel is lost in a clip printed by EDIUS
- Taking over the settings on upgrading EDIUS
- EDIUS Elite 7
- EDIUS Neo 3.5
- EDIUS Pro 7
- EDIUS Pro 8
- Functional differences between EDIUS Pro 8 and Pro 7
- EDIUS 8: Supported third party effect plug-in
- Display adaptor does not appear in system settings
- I cannot create eID (EDIUS ID)
- Want to use another eID
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS / Mync is unable to load HEIC file
- EDIUS may freeze while decoding H.264 or 265 clip on 12th Gen Intel Core processor
- EDIUS Pro 9
- Video scope does not work in EDIUS 9
- An error appears when printing to H.265 clip on EDIUS 9
- EDIUS 9 supported file formats
- .NET Framework installation fails
- Want to use another eID
- Windows Defender SmartScreen prevents running EDIUS installer
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS Workgroup 8
- EDIUS 8: Supported third party effect plug-in
- Display adaptor does not appear in system settings
- I cannot create eID (EDIUS ID)
- Want to use another eID
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS / Mync is unable to load HEIC file
- EDIUS may freeze while decoding H.264 or 265 clip on 12th Gen Intel Core processor
- EDIUS Workgroup 9
- Video scope does not work in EDIUS 9
- An error appears when printing to H.265 clip on EDIUS 9
- How to export XDCAM MXF single clip in EDIUS 9?
- EDIUS 9 supported file formats
- .NET Framework installation fails
- Want to use another eID
- Windows Defender SmartScreen prevents running EDIUS installer
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- EDIUS X Pro
- Can I try EDIUS X ?
- Windows Defender SmartScreen prevents running EDIUS installer
- EDIUS proxy clip compatibility
- EDIUS X proxy clip improvement
- Titler Pro clip becomes offline in EDIUS X timeline
- Error starting EDIUS X, Failed to communicate with the service
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS X Workgroup
- Can I try EDIUS X ?
- Windows Defender SmartScreen prevents running EDIUS installer
- EDIUS proxy clip compatibility
- EDIUS X proxy clip improvement
- Titler Pro clip becomes offline in EDIUS X timeline
- Error starting EDIUS X, Failed to communicate with the service
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- FAQ Archives
- HDV/DV tape I/O does not work
- Preparation for HDV/DV tape I/O
- Unable to import / export still images
- Help cannot be opened
- Help menu does not appear
- About After Effects Plug-in Bridge support
- EDIUS 8 / 7: How to setup 3rd party hardware?
- EDIUS 8 3rd party hardware support
- EDIUS 7 3rd party hardware support
- System Specification Guidelines for Editing 4K Content
- Rendering
- Settings