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An error occurs when logging into eID (EDIUS ID)

  • EDIUS Pro 8
  • EDIUS Pro 9
  • EDIUS Workgroup 8
  • EDIUS Workgroup 9
  • EDIUS X Pro
  • EDIUS X Workgroup
  • eID (EDIUS ID)
An error occurs when logging into eID (EDIUS ID)

FAQ ID:000024728 | Date:2022/02/08

An error occurs when I log into eID (EDIUS ID) to start EDIUS. How do I solve it?

This knowledge base navigates troubleshooting for eID log dialog that appears while starting EDIUS

An error occurs while logging into eID

Error The application is not installed correctly. Re-install the application.
Cause Registry entry of eID server information might be incorrect.
Solution Uninstall and re-install EDIUS (License deactivation and re-activation is not required).

 

Error The PC clock is not correct. Check your PC clock.
Cause The PC clock might be out of sync.
Solution Check and adjust the PC clock.

 

Error

Internet access is required to use this version. Please connect this system to the internet.

Cause Allowed term of offline use expired. (30 or 60 days) 
Or, failed to connect to internet when starting EDIUS Subscription or Trial.
Solution Connect PC to internet then restart EDIUS.

 

Error

The license is invalid. Please contact Technical Support.

Cause The validation check for the EDIUS license might have failed. Or, the associated EDIUS license might have expired in Flexera.
Solution Grass Valley to confirm activated license status using the Flexera console.

 

Error

Web authorization required. This application will stop working in {DD} days if there is no web authorization. Please connect this system to the web. (warning message)

Cause PC has not been connected to the internet for more than 15  or 30 days.
Solution Connect PC to the Internet then launch EDIUS.
If this is done after expiring allowed term of offline use, you will be required to repeat the Flexera license activation process.

Allowed term of offline use
This depends on product version:

EDIUS X (10.21 or less), EDIUS 9, 8, 7 and 6.5: 60 days – “Web authorization” warning appears when 30 days passed
EDIUS X (10.30 or later): 30 days – “Web authorization” warning appears when 15 days passed

 

I forgot password
If you forgot the password, visit eID web site then click “Forgot password?” link to reset the password.

 

I forgot email address
If you forgot e-mail address, contact Grass Valley technical support along with your EDIUS serial number.


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