An error occurs when logging into eID (EDIUS ID)
- eID (EDIUS ID)
An error occurs when logging into eID (EDIUS ID)
FAQ ID:000024728 | Date:2022/02/08
This knowledge base navigates troubleshooting for eID log dialog that appears while starting EDIUS
An error occurs while logging into eID
Error | The application is not installed correctly. Re-install the application. |
Cause | Registry entry of eID server information might be incorrect. |
Solution | Uninstall and re-install EDIUS (License deactivation and re-activation is not required). |
Error | The PC clock is not correct. Check your PC clock. |
Cause | The PC clock might be out of sync. |
Solution | Check and adjust the PC clock. |
Error |
Internet access is required to use this version. Please connect this system to the internet. |
Cause | Allowed period of offline use expired. (30 or 60 days) * Or, failed to connect to internet when starting EDIUS Subscription or Trial. |
Solution | Connect PC to internet then restart EDIUS. |
Error |
The license is invalid. Please contact Technical Support. |
Cause | The validation check for the EDIUS license might have failed. Or, the associated EDIUS license might have expired in Flexera. |
Solution | Grass Valley to confirm activated license status using the Flexera console. |
Error |
Web authorization required. This application will stop working in 30 or 60 days* if there is no web authorization. Please connect this system to the web. (warning message) |
Cause | PC has not been connected to the internet for more than 15 or 30 days* |
Solution | Connect PC to the Internet then launch EDIUS. If this is done after expiring allowed term of offline use, you will be required to repeat the Flexera license activation process. |
Allowed period of offline use
This depends on product version:
EDIUS 11, X (10.30 or later): 30 days – “Web authorization” warning appears when 15 days passed
EDIUS X (10.21 or less), EDIUS 9, 8, 7 and 6.5: 60 days – “Web authorization” warning appears when 30 days passed
I forgot password
Follow below steps:
1) Visit eID web page then click Forgot your password? Password reset page will appear. Keep to open this page.
2) Six digit verification code will be sent to the email address you registered as your eID. Note down the code.
3) Go back to password reset page and enter the code, new password, password (for confirmation). Once entered, Click [Send].
4) Password update successfully message will appear. Close it then login by entering new password.
– noreply@grassvalley.com will send six digit verification code. – The verification code sent will be valid for 1 hour. If expired, follow the steps from beginning. |
I forgot email address
If you forgot e-mail address, contact Grass Valley technical support along with your EDIUS serial number.
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