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Way to gather license information file

FAQ ID:000026023 | Date:2024/03/27

This knowledge base navigates way to gather license information file

When you encounter EDIUS / Mync license issue, GV tech support may ask providing license information report file. In this case, follow below steps:

Applicable licenses

All version of EDIUS later than EDIUS 6.5 / Elite / Neo 3.5 
All option licenses
Mync
XRE Server / XRE Transcoder

 

Procedure

1) Open GV License Manager (select User Support > Create System Report… context menu) from the notification tray at the bottom right of the desktop of the workstation.

2) ‘Save’ dialog will appear. Select the destination then click [Save].

NOTE: 
1. Content of report file is different to EDIUS system report file. If your issue does not relate to the license, or GV tech support ask providing EDIUS system report file, follow below steps – details here.

2. Do NOT change the file name. If you need to create multiple files, add a prefix before the file name.


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