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Error starting EDIUS X, Failed to communicate with the service

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  • EDIUS X Workgroup
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Error starting EDIUS X, Failed to communicate with the service
After starting EDIUS X I get the message: Failed to communicate with the service. EDIUS won't start up.

Communication with background render service might fail. If EDIUS X build currently installed is 10.10.6765 or earlier, upgrade to the latest build 

If the issue still remains, try following trouble shooting:

I. Fix render service settings

1) In File Explorer, open the folder where EDIUS X is installed (usually C:\Program Files\Grass Valley\EDIUS X)
3) Run XREAdminConsole.exe in the folder
4) Double-click EHRenderService icon
5) If Port number is not 1224, set 1224
6) Click OK (Don’t click Cancel)
7) Click Close to quit XREAdminConsole
8) Start EDIUS X

II. Restart render service

     If above steps do not help, try initializing the services by following steps:

1) Open Windows Task Manager
2) Go to [Services]
3) Right-click each item listed below and choose Stop

– EHAssetStore
– EHRenderService
– EHApiGatewayService (if exists)
– EHApplicationHost (if exists)
– EHConfigStore (if exists)
– EHIdentityService (if exists)
– EHMessageService (if exists)

4) Rename existing C:\ProgramData\Grass Valley\EDIUS Hub to EDIUS Hub.old
5) Start all services you have stopped
6) In File Explorer, open the folder where EDIUS X is installed (usually C:\Program Files\Grass Valley\EDIUS X)
7) Run XREAdminConsole.exe in the folder
8) Double-click EHRenderService icon
9) If Port number is not 1224, set 1224
10) Click OK (Don’t click Cancel)
11) Click Close to quit XREAdminConsole
12) Start EDIUS X

NOTE:
If there is Rendering/Export (any job appears in the job list) soon after the above procedures, it maybe necessary for uninstall Edius without deactivation, remove remaining Edius X folders listed below before reinstalling Edius 10.10.7490 or later. This will ensure a clean installation of Edius X and correct the rendering and failed to communicate issues.

  • C:\ProgramData\Grass Valley\EDIUS\10.00
  • C:\ProgramData\Grass Valley\EDIUS Hub

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