An error occurs while EDIUS installation
- Installation
An error occurs while EDIUS installation
FAQ ID：000025064 | Date：2023/02/10
Try below troubleshooting:
1. OS account
Ensure that you are signing into the OS with administrator privileges.
2. Remove the runtimes
From Apps, remove the runtimes. In some cases, process to install the runtime may fail and it blocks EDIUS installation. To know required runtimes in details, click here
3. Change security option
1) Right-click on the installer file then select [Properties]
2) Confirm if [Unblock] button exists, if yes click the button
3) Click [Apply] then [OK]
4) Run the installer
4. Turn off anti-virus software
If any third party anti-virus software including real-time scanning is resident, turn off it then run the installer
Installation still fails…
Please send below info to technical support:
1. Error message screenshot
2. Installer log files. Below files will be generated as installation log within C:\Users\[USER NAME]\AppData\Local\Temp:
Log files should be gathered depends on EDIUS version:
EDIUS 11
Broadcast
EDIUS_11_-_Broadcast_Edition_YYYYMMDDHHMMSS
EDIUS_11_-_Broadcast_Edition_YYYYMMDDHHMMSS_MSI.Edius
EDIUS_11_-_Broadcast_Edition_YYYYMMDDHHMMSS_MSI.GVLicenseManager
EDIUS_11_-_Broadcast_Edition_YYYYMMDDHHMMSS_MSI.EdiusHub
EDIUS_11_-_Broadcast_Edition_YYYYMMDDHHMMSS_MSI.Driver
Pro, Workgroup
EDIUS_11_YYYYMMDDHHMMSS
EDIUS_11_YYYYMMDDHHMMSS_MSI.Edius
EDIUS_11_YYYYMMDDHHMMSS_MSI.GVLicenseManager
EDIUS_11_YYYYMMDDHHMMSS_MSI.EdiusHub
EDIUS_11_YYYYMMDDHHMMSS_MSI.Driver
EDIUS X
EDIUS_X_YYYYMMDDHHMMSS
EDIUS_X_YYYYMMDDHHMMSS_xxx_MSI.Edius
EDIUS_X_YYYYMMDDHHMMSS_xxx_MSI.GVLicenseManager
EDIUS_X_YYYYMMDDHHMMSS_xxx_MSI.EdiusHub
EDIUS_X_YYYYMMDDHHMMSS_xxx_MSI.EdiusRenderService
EDIUS_X_YYYYMMDDHHMMSS_xxx.GVAssetStore
EDIUS_X_YYYYMMDDHHMMSS_xxx_MSI.Driver
Mync_YYYYMMDDHHMMSS
Mync_YYYYMMDDHHMMSS_xxx_MSI.Days
EDIUS 9, 8
EDIUS_[VER]_[YYYYMMDDHHMMSS]=.log
EDIUS_[VER]_[YYYYMMDDHHMMSS]_x_MSI.Edius.log
EDIUS_[VER]_[YYYYMMDDHHMMSS]_x_.MSI.Driver.log
EDIUS_[VER]_[YYYYMMDDHHMMSS]_x_.MSI.GVLicenseManager.log
*[VER] is EDIUS version number (8 or 9)
**Date and time is installer launched date and time. Log files that were generated in previous running of the installer may be the location. So, please confirm date and time in the file name when getting them.
*** MSI.Driver log will be generated if Grass Valley hardware is installed and driver installation proceeded
Log files are generated with order a) -> b) -> c) -> d). For example, if EDIUS application installation fails and installer stops, c) and d) log won’t be generated and only two log files are generated.
In that case, please send generated log files and the screenshot to the technical suppport.
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