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Reactivate the subscription license

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Reactivate the subscription license

FAQ ID:000025233 | Date:2022/09/22

How I can reactivate the EDIUS / Mync subscription license?

Follow the below steps to reactivate the EDIUS / Mync subscription license

1)  Sign in to Grass Valley eStore

2)  In the left-pane, select My Subscriptions

3)  In the right-pane, select the inactive license then click Edit 

4)  Subscription profile will appear. Click Reactivate

5)  Confirmation message will appear. Click [YES]

6)  Confirm that ‘Auto Renewal’ status has been changed to On. If the status is not changed, select another menu in the left-pane then take step#2 and #3 (Do NOT use the browser reload button)

Once done, follow the action due to the situation:

1. EDIUS / Mync has not been installed: Install and activate the license – click here

2. EDIUS / Mync is being installed and license has not been activated: Activate the license by operating GV License Manager – click here

3. EDIUS / Mync is being installed and subscription license is being listed in GV License Manager: No action required. Start EDIUS / Mync.

 

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