EDIUS license validation fails with #2F19 error
- Starting-up
EDIUS license validation fails with #2F19 error
FAQ ID:000024750 | Date:2023/06/19
You may encounter below issue with this error code
– EDIUS / Mync fails to start
– eID log in fails
Likely causes
1. EDIUS PC clock is wrong
2. Certificate revocation blocks license validation
3. Access resource for proxy server doesn’t work (only using ‘Use proxy server’ option)
If you use EDIUS X, follow below steps before trying the troubleshooting
1) Open GV Job Monitor (Start > Grass Valley > GV Job Monitor)
2) Be sure that no job is being queued or ongoing. If exists, wait for finishing or cancel it (them)
3) Quit GV Job Monitor. Also quit EDIUS app if running
4) Open GV License Manager (select [Exit] context menu) from the notification tray at the bottom right of the desktop of the workstation.
Fix EDIUS PC clock. Typically, right-click on the clock the notification tray at the bottom right of the desktop of the workstation then select [Adjust date/time] context menu.
Once checking certification revocation is turned off, GV License Manager will be able to validate the license via selected proxy server.
IMPORTANT NOTE
This may affect to another software or violation of company security. If you inform this way to customer, ask to confirm if customer has no risk.Open GV License Manager (select [Exit] context menu) from the notification tray
1) Press the Windows key + R then type inetcpl.cpl and click [OK].
2) Go to [Advanced] tab then Security tree pane.
3) Untick ‘Check for publisher’s certificate revocation’
NOTE: If * mark appears next to the option text, Windows MUST be restarted after step#5
4) Click [OK].
5) Select Start > Grass Valley > GV License Manager to run GV License Manager
3. Use proxy server in Internet Options
Turn on use proxy server settings in Internet Options instead of GV License Manager settings
1) Open GV License Manager (select [Settings…] context menu) from the notification tray at the bottom right of the desktop of the workstation.
2) Untick ‘Use proxy server’ then click [OK] button
3) Open GV License Manager (select [Exit] context menu) from the notification tray
4) Press the Windows key + R then type inetcpl.cpl and click [OK].
5) Go to [Connections] tab then click [LAN settings] button.
6) Tick ‘Use a proxy server for your LAN…’ then fill out address, port number
7) Click [OK] > [OK] button
8) Select Start > Grass Valley > GV License Manager to run GV License Manager
Run EDIUS. If eID log in appears, enter eID and password then click [Log in] button
Additional Information
If troubleshooting#2 is not helpful, you may need to add some URLs to the whitelist – details here
MENU
- About EDIUS
- License
- 0x800CE1A error appears when validating the license
- Upgrade EDIUS license from Trial to Product license
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- How to identify the license being activated?
- Deactivate license by manipulating GV License Manager
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- An error occurs while license activation / deactivation
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- License activation / deactivation fails in older version of EDIUS
- "The serial number is invalid" appears while license activation
- Specification
- Different versions of EDIUS on the same PC
- EDIUS X supported file formats
- Functional differences between EDIUS X Pro and Workgroup
- EDIUS X proxy clip improvement
- Notes on upgrading to EDIUS X
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- Windows 11 compatible information
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- EDIUS X the new background render engine
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- Installation
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- Error starting EDIUS X, Failed to communicate with the service
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- ASP.NET Core Runtime 6.0.16 blocks correct working of EH services
- EDIUS license validation fails with #2F19 error
- View
- Project Settings
- Clip
- Long duration clip placed onto the timeline
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- Cannot load .CR3 clip in EDIUS
- Can I edit a clip shot by 360 degree camera ?
- EDIUS becomes unstable with 11th Gen Intel Processor and NVIDIA GPU
- EDIUS may freeze while decoding H.264 or 265 clip on 12th Gen Intel Core processor
- EDIUS rejects loading a file
- EDIUS shows a footage with incorrect alpha channel
- Use GPU acceleration for decode / encode
- EDIUS rejects loading several type of QuickTime files
- Import / Capture / Data migration
- How to use the Input Preset menu
- Captured clip is split into multiple clips
- Can my EDIUS Projects be opened by other versions of EDIUS?
- EDIUS / Mync is unable to load HEIF file
- EDIUS / Mync is unable to load HEIC file
- EDIUS cannot import a DVD
- Create capture device preset
- Generic troubleshooting for issue of capture via video I/O hardware
- Migrate older Mync database to AssetStore
- Steps for voice over recording
- Operation
- Clips are off-line in EDIUS project when loading project on another client
- Video scope does not work in EDIUS 9
- Can my EDIUS Projects be opened by other versions of EDIUS?
- EDIUS proxy clip compatibility
- "No hardware for EDIUS found" appears and voice over fails to start
- Keyboard shortcut to delete all filters doesn't work
- Mask effect 'Multi' button does not appear
- Playback stutters or stops
- Batch file conversion menu is inactive in the Bin
- Windows Media Video exporter disappears in Bin batch file conversion
- Effect
- Cannot apply a clip transition
- Cannot use GPUfx transitions
- EDIUS X: Compatible third party effect plug-in
- Third party plug-in compatibility by EDIUS versions
- Third party effect plug-in doesn't appear in the effect tree
- Cannot apply a clip transition or audio cross fade
- EDIUS 9: Compatible third party effect plug-in
- EDIUS 8: Compatible third party effect plug-in
- Title
- Quick Titler cannot import a text file
- Title text is fuzzy in Quick Titler
- QuickTitler works slowly when creating a title clip in *.etl2 format
- Titler Pro clip becomes offline in EDIUS X timeline
- EDIUS QuickTitler window is invisible
- Typed first Chinese character doesn't appear in QuickTitler
- QuickTitler text unexpectedly changes / disapeears when loading a title in another PC
- Switch QuickTitler default format
- Audio
- Export
- Maximum number of chapters for Blu-ray disc or DVD
- EDIUS unable to print to tape
- "Not implemented" error appears while exporting to XAVC S
- An error appears when printing to H.265 clip on EDIUS 9
- How to export XDCAM MXF single clip in EDIUS 9?
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- Alpha channel is lost in a clip printed by EDIUS
- MP3 audio exporter doesn't appear
- Different size title text appears in exported file
- File export dialog doesn't appear
- Hardware
- Third party video hardware tested with EDIUS X
- Third party video hardware tested with EDIUS 9
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
- Use video hardware while inactive of EDIUS
- How to setup third party video hardware?
- Warning LED is flashing in Storm 3G Elite I/O box
- Not light on Power LED in Storm 3G Elite I/O box
- PCIe Linked LED is flashing in Storm 3G Elite I/O box
- Storm 3G Elite Voice Over doesn't work
- Others
- eID (EDIUS ID)
- Environment Settings
- Background job cancelled once power mode changed
- Modify EDIUS Hub services port number
- Way to specify the Hub Server without mDNS / DNS-SD
- Which resampling method should I select?
- Optimize workstation configuration
- Mync does not retain FTP Uploader settings
- Display adapter does not appear in system settings
- Editing Configuration
- Disc Burner
- EDIUS All
- Can my EDIUS Projects be opened by other versions of EDIUS?
- EDIUS project file compatibility
- Alpha channel is lost in a clip printed by EDIUS
- Taking over the settings on upgrading EDIUS
- How to identify the license being activated?
- Start editing video
- File export dialog doesn't appear
- Invalid file / folder name are set for file export
- EDIUS Elite 7
- EDIUS Neo 3.5
- EDIUS Pro 7
- EDIUS Pro 8
- Functional differences between EDIUS Pro 8 and Pro 7
- I cannot create eID (EDIUS ID)
- Want to use another eID
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- EDIUS / Mync is unable to load HEIC file
- EDIUS Pro 9
- Video scope does not work in EDIUS 9
- An error appears when printing to H.265 clip on EDIUS 9
- Want to use another eID
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
- Cannot load .CR3 clip in EDIUS
- EDIUS Workgroup 8
- EDIUS Workgroup 9
- Video scope does not work in EDIUS 9
- An error appears when printing to H.265 clip on EDIUS 9
- How to export XDCAM MXF single clip in EDIUS 9?
- Want to use another eID
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
- EDIUS X Pro
- EDIUS proxy clip compatibility
- EDIUS X proxy clip improvement
- Titler Pro clip becomes offline in EDIUS X timeline
- Error starting EDIUS X, Failed to communicate with the service
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
- EDIUS X Workgroup
- EDIUS proxy clip compatibility
- EDIUS X proxy clip improvement
- Titler Pro clip becomes offline in EDIUS X timeline
- Error starting EDIUS X, Failed to communicate with the service
- Keyboard shortcut to delete all filters doesn't work
- EDIUS / Mync is unable to load HEIF file
- "Codec type not supported" error appears when loading Blackmagic RAW clip
- "Failed to export following tracks..." error appears while exporting EDIUS timeline to an AAF
- Color belt appears on video monitor connected to AJA hardware
- Color bar appears on connected video monitor after signing onto the Windows
- FAQ Archives
- HDV/DV tape I/O does not work
- Preparation for HDV/DV tape I/O
- Unable to import / export still images
- Help cannot be opened
- Help menu does not appear
- About After Effects Plug-in Bridge support
- EDIUS 8 / 7: How to setup 3rd party hardware?
- EDIUS 8 3rd party hardware support
- EDIUS 7 3rd party hardware support
- System Specification Guidelines for Editing 4K Content
- Rendering
- Settings