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Reset EDIUS Hub

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Reset EDIUS Hub

FAQ ID:000024876 | Date:2022/08/11

This knowledge base instructs procedure to reset the EDIUS Hub

If an issue that may relate to render job and / or job monitor still remains, resetting EDIUS Hub may be helpful
NOTE: Ensure that you have attempted suggested troubleshooting in separate FAQs (Related content)

IMPORTANT NOTE:
– Once the EDIUS Hub is reset, all stored data that are managed by EDIUS Hub will be lost 
– If EDIUS client works with EDIUS Hub server, stored data will be restored by syncing EDIUS Hub 
– Ensure if queued or ongoing job is (are) not listed in GV Job Monitor. If exists, cancel or wait for finishing the job.

 

Procedure:

1) Sign into the OS with administrator privileges

2) From Apps & features, uninstall below programs

– EDIUS *
– Mync *
– GV License Manager
Untick “Deactivate license” option

3) Open C:\ProgramData\Grass Valley folder

4) Rename EDIUS Hub to EDIUS Hu_

5) Restart the OS

6) Run EDIUS installer. If you want to upgrade the EDIUS build, run the installer of later build at this step.

 

Commissioning

Once reinstallation of EDIUS finished, confirm if required servcies and processes to be running of background render service including the Job monitor – see the FAQ more details

 

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